Thank you for shopping at Wai Man Limited. We value your business and aim to ensure you are completely satisfied with your purchase. If, however, you are not entirely happy with your order, this policy outlines our procedures for shipping, returns, and refunds.
By placing an order on w71.watchhousesale.com , you agree to the terms and conditions set forth in this policy.
1. Returns & Right of Withdrawal
We offer a 14-day return policy from the date you received your item. This grace period gives you the right to withdraw from your purchase and return the goods to us for a refund.
To be eligible for a return, your item must be:
Unworn and unused.
In the same condition that you received it.
With all original tags attached and in its original packaging.
Accompanied by the proof of purchase or order invoice.
Please note that we do not offer exchanges. If you require a different size, color, or item, please return your original purchase for a refund and place a new order independently.
2. Return Shipping Costs
Customers are responsible for paying the return shipping costs for their order. This cost is non-refundable.
If you are returning an item because of our error (e.g., you received an incorrect or defective item), we will cover the return shipping cost upon verification. Please contact us immediately if this occurs.
We highly recommend using a trackable shipping service or purchasing shipping insurance for items of high value. Wai Man Limited cannot guarantee that we will receive your returned item and is not responsible for items lost or damaged in transit.
3. How to Initiate a Return
To start the return process, please follow these steps:
Contact Us: Email our customer service team at [email protected] with your order number and the reason for your return. A representative will confirm your eligibility and provide you with a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization may be rejected.
Package the Item: Securely package the item(s) in the original packaging, if possible. Include the order invoice and clearly write your RMA number on the outside of the box.
Ship the Package: Send the package to the following return address:
Wai Man Limited
Flat A, 20/F, Island Beverley, 28 Great George Street, Causeway Bay
Phone: +852 9558 9155
4. Refund Process
Once we receive and inspect your return, we will send you an email notification.
Approval: If your return is approved, we will process a refund to your original method of payment.
Processing Time: Please allow a minimum of 14 days for the refund to be processed and to appear in your account. In some cases, depending on your financial institution, it may take slightly longer.
Deductions: The original shipping costs for your order are non-refundable. As stated in Section 2, the cost of return shipping will also be deducted from your total refund amount or will have been paid by you upfront.
5. Payment Processor Specifics: PayPal
For payments made via PayPal, the following specific conditions apply:
The standard refund timeline is a minimum of 14 days.
However, due to local laws and consumer protection regulations in certain jurisdictions, PayPal may require a refund period of up to 30 days. We comply with all applicable laws and the terms of service for our payment processors. Therefore, for customers in specific regions, the refund timeline may be extended to 30 days to adhere to these legal requirements. Your patience during this period is appreciated.
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe (at least 14 days, or up to 30 days for certain PayPal transactions), please check your bank account or credit card statement again. It is often a pre-authorization period before the funds post.
If the issue persists, please contact your credit card company or bank. Following that, if you still require assistance, please email us at [email protected] with your order details, and we will investigate the matter promptly.
7. Contact Information
For any questions regarding our Shipping & Returns Policy, please contact us:
Email: [email protected]
Phone: +852 9558 9155